We carry a wide range of sizes to accommodate various body types and preferences. Our sizes typically range from XS to XL, but specific size availability may vary by product. Please refer to our size guide per brand for detailed measurements to guide you to your perfect fit.

If your size is unavailable, please feel free to reach out and we will work with our beautiful brands to get the right size for you.

Finding the perfect fit is important to us and we hope it is to you too. We recommend checking our branded size guides, located on each product page, for specific measurements and tips on how to measure yourself accurately.

We also have an online fitting service to help you find your right size. Book a time on the Fit page.

If you need further assistance, feel free to reach out.

Currently we have a zoom fitting service with professionally trained fitters. you can book a fitting through our Fit page.

If you are in Melbourne and interested in a physical fitting service, feel free to reach out.

Shipping on exchanges is free. This includes the return shipping and the new shipping fee to you for the exchanged size.

Shipping fees are non-refundable in the case of returns.

At the moment Primary ships within Australia and to New Zealand, USA and Canada.

If you are interested in purchasing from somewhere else, firstly, hello, and secondly, please feel free to get in touch.

We want you to love your purchase and we want them to fit perfectly! If you're not completely satisfied, you may return unworn and unwashed bras or bralettes within 30 days for a full refund or exchange.

We do not accept returns for briefs, thongs, bodysuits and adhesive solutions due to hygiene precautions.

Please review our Returns and Refunds page for further details.

Once your order is shipped, you will receive a shipping confirmation email with an Australia Post tracking number.

You can use this number to track your package directly through Australia Post.

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Simply enter your email address in the subscription box at the bottom of our website.

We're here to help. You can reach our customer support team via email at hello@primarystore.com.au or through our Contact Us page. We strive to respond to all inquiries within 24 hours during business days.