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Shipping policy

Order Cutoff Time

Primary Lingerette Uses Australia Post.

All Australia Post Standard orders received before 12:00pm AEST will be processed the same day or the following business day. All orders after 12:00pm AEST will be processed within two business days.

All Australia Post Express Post orders placed before 12:00pm AEST will be shipped the same day and after 12:00pm AEST the next day.

You will receive a confirmation email of your order and another notification when your order has shipped.

Handling Time is usually 1-2 business days and Transit Time between 1-5 business days after the order is posted.

Shipping charges

We offer a flat $10AUD fee for Australia Post shipping within Australia. We offer complimentary Australia Post shipping for any orders over $100AUD.

International shipping

We currently do not ship internationally. Please be in touch if you have an international special requests hello@primarystore.com.au.

Return shipping

Refer to our Returns Policy page for information on our returns and return shipping policy.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@primarystore.com.au with your order number, and we will look into it for you.

Shipping Inquiries and Business Identity

This store is owned and operated by And Or Because PTY LTD (49 672 080 929). We trade as Primary Lingerette.

Principal place of business: Warehouse, Glen Iris, Victoria, Australia, 3146.

Order Support:  hello@primarystore.com.au 

Dispatch Location: All orders are dispatched from our Melbourne warehouse within 1-2 business days.

TRY BEFORE YOU BUY
Try 2-5 items
Home try-on
 
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 3 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $15 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
mirra logo
TRY BEFORE YOU BUY
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 3 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $15 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
mirra logo
You're ready to select your exchange items
Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.